Privacy Policy

Your privacy is a trust we take seriously. This policy explains what data we collect, why, who sees it and your rights over it — in line with the UAE Personal Data Protection Law.

Last updated: 22 October 2026

1Who we are

Optimal Health is a supplement store and nutrition center in the United Arab Emirates and operates this website, the store and our follow-up programs. We are responsible for the personal data you give us.

2The data we collect

Contact details: name, mobile number, email and delivery address.
Order data: the products you buy, amounts and payment method (we do not store card details).
Account data: if you create an account in the member portal or the My Diet program.
Health information you choose to give us for follow-up programs: weight, height, body composition (InBody), goals, health conditions and diet.
Your messages to us on WhatsApp, the website or email.
Technical data: cookies, IP address, device and browser type.

3How we use your data

To prepare, deliver and update you about your orders.
To provide the packages, nutrition and follow-up programs you subscribe to.
For customer service and renewal / appointment reminders.
For offers and our newsletter — only with your consent, and you can unsubscribe anytime.
To improve our website and service, and to meet legal duties (such as VAT records).

4Health information

Health information is sensitive. We use it only to provide the service you asked for, and only the specialists responsible for your follow-up can see it.

We may use AI tools from trusted providers to help read reports (such as InBody) and suggest a diet. Their output is a suggestion reviewed by our specialist, not a medical diagnosis.

5Who we share data with

We never sell or rent your data. We share it only as far as needed with:

Delivery companies, to get your order to you.
Payment providers, if you pay by card.
Hosting, IT and AI service providers that run our services, bound by confidentiality.
Government authorities, when required by law.

Some of these providers may process data outside the UAE; we only work with providers that offer appropriate protection.

6Cookies

We use essential cookies so the site works: sign-in, cart and language. You can control or delete cookies in your browser settings, but parts of the site may then stop working. If we add analytics or advertising cookies, we will update this policy.

7How long we keep data

We keep your data while your account or subscription is active, and afterwards only as long as the law requires — for example invoice and tax records, which must be kept for at least 5 years. After that we delete or anonymise it.

8Keeping data safe

We protect your data with technical and organisational measures: encrypted connections (HTTPS), hashed passwords and limited staff access. No system is 100% secure; we will notify you of any breach that affects you as the law requires.

9Your rights

To know what data we hold about you and get a copy.
To correct inaccurate data.
To ask us to delete your data (except what the law requires us to keep).
To refuse marketing messages or withdraw your consent at any time.

To use any of these rights, contact us using the details below and we will reply within 30 days.

10Children

Our services are for people aged 18 or over. Anyone younger must have a parent or guardian order, subscribe and provide the data for them.

11Changes to this policy

We may update this policy from time to time; the date of the last update is shown above. If a change is significant, we will let you know.