Return & Refund Policy

1Return window

You can request a return or exchange of any product within 7 days of receiving your order.

2Conditions for returns and exchanges

• The product is sealed with the original factory seal, unopened and unused.
• It is in its original packaging and condition, with no damage, writing or removed labels.
• It comes with the invoice or the order number.
• It is within its expiry date.

3Non-returnable items

To protect the health and safety of all our customers, the following cannot be returned or exchanged unless they are faulty on our side:

• Any supplement, protein, food or drink that has been opened or whose seal has been removed.
• Products marked "clearance" or "final sale".
• Used accessories (shakers, belts, gloves…) for hygiene reasons.
• Gift cards and vouchers.

4Damaged, wrong or expired items

If you receive a damaged, wrong or expired product, tell us within 48 hours of delivery and send photos of the product and packaging. We will replace it or refund it in full, and we cover the delivery costs.

5How to request a return or exchange

• Contact us on WhatsApp or by phone with your order number and the reason (with photos if the product is faulty).
• We will confirm your request and agree how to return it: bring it to our branch, or we arrange a pickup.
• Once we receive and inspect the product, we confirm and start the refund or exchange.

6Refunds

• Refunds are issued within 7 working days of approving the return.
• If you paid by card: the money goes back to the same card; your bank may take up to 14 days to show it.
• If you paid cash on delivery: we refund by bank transfer or store credit, as you prefer.
• The original delivery fee is not refunded unless the mistake was ours.

7Exchanges

You can exchange a product for another flavour, size or product under the same conditions. If the price differs, you pay or we refund the difference.

8Packages and follow-up programs

• Before the first session or follow-up: you can cancel for a full refund.
• After the program starts: we refund the value of unused sessions after deducting what was provided, or transfer them to another person by agreement.
• Supplements included in a package follow the product return conditions above.